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Useful links

You may find the following pension-related websites and contact details useful:

The Government has introduced a ‘guidance guarantee’ that all individuals with a defined contribution pension scheme will be offered free and impartial guidance at the point of retirement. This:

  • covers a range of options to help you make sound decisions and take informed action, whether that’s seeking further advice or purchasing a product;
  • tells you about the different types of pension and what you can do with your pension pot - what’s tax-free and what’s not; and
  • is offered face to face by Citizens Advice or by phone from The Pensions Advisory Service.

The Pensions Advisory Service (TPAS) is an independent voluntary organisation set up to give free help and advice on occupational or personal pension issues.

Phone number: 0300 123 1047

If TPAS is unable to help, you can contact the Pensions Ombudsman, who can investigate and determine any complaint or dispute of fact or law.

Phone number: 0800 917 4487

If you’re still unsure about your options we recommend you speak to a financial adviser.

You can find one in your local area on the Unbiased website above. Please note, financial advisers will usually charge a fee for their services.

When you come to take your retirement benefits, you’ll use your pension pot to get an income. There is support available to help you find the best way of getting the most from your pension pot. Our retirement solutions provider is Origen Retirement Solutions. Visit their site above or use the phone number below.

Phone number: 0844 209 3944

GroceryAid offers help and support to those who have worked (or are currently working) in the UK grocery trade for 10 years or more and are struggling to get by.